Support That Works With You
At Orsom Technology, support isn’t just a service, it’s a partnership. With over two decades of experience in telecoms and contact centre technology, we know that getting help when you need it should be simple, responsive, and effective.
Partner with Orsom Technology and get unrivalled support for your business
Our Support
We’re Here for You — Every Step of the Way
Whether you’re dealing with a technical issue, need help planning a migration, or want expert guidance on optimising your contact centre, our support team is here to help. We offer:
- Multi-channel Support Options – Get in touch via phone, email, or ticketing portal.
- Expert-Led Troubleshooting – Speak directly with specialists who know your platform inside and out.
- Rapid Response – Our team is structured for efficiency, with SLAs designed around your business needs.
- Fully Managed Services – Let us handle the complexity while you focus on your customers.
What We Support
- Omnichannel solutions including chatbots and voice bots
- Amazon Connect & other leading cloud and on-premise contact centre platforms
- Telephony and infrastructure integrations
- Bespoke software and IVR solutions
- Workforce optimisation and analytics tools