Transform Your Customer Experience with Amazon Connect and Orsom Technology
At Orsom Technology, we specialize in delivering expert solutions in Contact Centre and Telecoms. Whether you need consultancy, technical operations, cost management, or software development, our team of seasoned professionals is here to support your business with cutting-edge technology and exceptional service.
Partnering with Orsom Technology brings unmatched expertise, efficiency, and long-term value.
Consultancy Services
Our consultancy expertise ensures that your contact centre and telecoms operations run smoothly and cost-effectively. We offer:
- Telecoms Cost Management – Optimize your telecom expenses and gain control over your costs.
- Project Management – Seamless planning and execution of your telecom and contact centre projects.
- Vendor & Contract Management – Maximize vendor relationships and streamline contract negotiations.
- Customer Journey Design & Optimization – Enhance customer interactions and improve overall satisfaction.
- Contact Centre Operations & Management Consultancy – Drive efficiency, improve performance, and meet strategic objectives.
Technical Services
We design, build, and support telecoms and contact centre infrastructures tailored to your business needs:
- Telecoms & Contact Centre Design and Architecture – Build scalable and future-proof solutions.
- Deployment & User Migration – Hassle-free implementation and transition.
- Support & Maintenance – Ensuring seamless operations with 24/7 support.
- Feature & IVR Development – Custom Interactive Voice Response (IVR) and platform enhancements.
- Chatbot & AI Chatbot Development – Automating customer interactions with intelligent solutions.
- Omnichannel & Multi-Channel Solutions – Delivering seamless communication across platforms.
- Business Continuity & Disaster Recovery – Keeping your business running with robust contingency plans.
- Number Management – Organizing, provisioning, and maintaining telecom numbers efficiently.
Amazon Connect & Contact Centre Solutions
Our team specializes in Amazon Connect and supports a wide range of cloud and on-premise contact centre platforms. We provide:
- Design & Engineering – Developing a contact centre tailored to your needs.
- Deployment & User Migration – Smooth onboarding with minimal disruption.
- Support & Managed Services – Ongoing assistance and platform management.
- Customer Journey Development – Enhancing customer engagement strategies.
- Workforce Optimization & Reporting – Integrating analytics and workforce tools.
- Real-Time Wallboards & Monitoring – Improving visibility and operational efficiency.
- Custom Platform Features & Softphone Development – Tailor-made enhancements for seamless workflows.
- Integration Development – Connecting third-party tools for enhanced functionality.
Why Choose Orsom Technology?
With over 20 years of industry experience, we bring deep expertise in legacy PSTN PBX solutions to the latest cloud-based platforms. Our team ensures that our clients benefit from cutting-edge solutions.
Let’s Talk. Whether you need consultancy, a custom-built contact centre solution, or ongoing support, Orsom Technology is here to help.