Transform Your Customer Experience with Amazon Connect and Orsom Technology
Amazon Connect cloud-based contact centre platform is designed to deliver exceptional customer service while optimizing operational efficiency and put your business in the driving seat of your customer journeys.
Partnering with Orsom Technology for your Amazon Connect deployment brings unmatched expertise, efficiency, and long-term value. Here’s why businesses trust us:
End to End Platform Design
Our team has years of experience, with the majority working directly with Amazon Connect since its inception. Designing solutions for some of the largest banking customer in the world, to fleet management and leasing, airline operators and nations government departments. We excel in architecture and end to end platform design that align with our clients’ specific operational needs, tailored, efficient, scalable and compliant.
Implementing advanced features such as Card Payment platforms, Natural Language IVR’s and AI-powered chatbot, our design and approach has always emphasizes the importance of customer experience and providing seamless integration with existing systems and services empowering the customer. We couple this with efficient usage of deployed components, minimises cost but always maintaining performance and scalability.
Engineering and Deployment
Our team has years of experience, with the majority working directly with Amazon Connect since its inception. Designing solutions for some of the largest banking customer in the world, to fleet management and leasing, airline operators and nations government departments. We excel in designing architectures that align with our clients’ specific operational needs, tailored, efficient, scalable and compliant.
Implementing advanced features such as Card Payment platforms, Natural Language IVR’s and AI-powered chatbot, our design approach has always emphasizes the importance of the customer experience and provides seamless integration with existing systems. We couple this with efficient usage of deployed components, minimises cost but always maintaining performance and scalability.
Business Migration
Orsom Technology can ensures user migrations are as smooth as they can be, through detailed and expertly managed project planning, tailored end user training programs and thorough testing processes, including pilot rollouts and phased deployments where possible to keep disruption to your day to day business to an absolute minimum.
Post-migration, leveraging expertise in Amazon Connect we provide ongoing, hands on, real-time support and monitoring, to provide feedback to your management team and agents. Our team will also make any updates approved by you to optimize system performance and continue to keep a hypervigilant watch until the new platform becomes part of your business as usual operation.
Support
We provide expert support and rapid incident response tailored to ensure your telecom and contact centre systems operate at there best every hour of every day. Our specializes Amazon Connect team leverage years of expertise and with a proven track record in Amazon Connect since its inception, we can offer the very best:
Comprehensive Support
- 24/7 Availability: Assistance whenever you need it.
- Multi-Channel Access: Support via phone, email, and chat channels.
- Expert Engineers: Specialists in Amazon Connect, Telecoms Networks and other AWS Services.
- Tailored Solutions: Customized support to meet your unique business requirements and SLA’s
Incident Response Services
- Fast Resolution: Reducing downtime with swift troubleshooting.
- Proactive Monitoring: Identifying and addressing potential issues early.
- Root Cause Analysis: Preventing recurrence with thorough investigations.
- Business Continuity: Ensuring operational stability during critical events and doing what ever it takes to keep you running.
Our Amazon Connect Expertise
- Platform Design & Deployment: Optimize to not just your contact centre operations but also its long term support.
- User Migration: Seamless transition means our support team stay hyper focused on your migration.
- DevOps: Documented and following a full ITIL handover, our DevOps team not only build features they support all feature ongoing.
Feature and Integrations Development
At Orsom Technology, we excel in developing bespoke features and integrations for Amazon Connect. Leveraging years of experience with Amazon Connect since its inception and at a global business scale, we craft tailored solutions to meet your specific business needs. From enhancing customer interactions with custom IVR and chatbot developments, to integrating workforce optimization tools, middleware and your CRM. We ensure your contact centre operates seamlessly for both your agents and your customers.
Whether it’s building new IVR self service features, creating bespoke integrations, custom feature rich softphones or streamlining user migration processes with custom scripts, our development expertise enables businesses to unlock the full potential of Amazon Connect for a truly optimized customer experience.
Choosing ORSOM Technology As your Amazon Connect partner
Partnering with Orsom Technology for your Amazon Connect deployment brings unmatched expertise, efficiency, and long-term value. Here’s why businesses trust us over relying solely on their in-house IT teams:
Why Choose Orsom Technology Over Building Amazon Connect In-House?
- Specialized Expertise
- Our team consists of specialists with deep experience in Amazon Connect, AWS services, and contact center operations. We understand the complexities of building and managing a cloud-based contact center and bring industry-leading best practices to every project.
- We’ve developed custom integrations with major CRM systems, data warehousing solutions, and workforce optimization tools.
- Faster Time-to-Market
- Implementing Amazon Connect in-house can be time-consuming and resource-intensive, especially for teams unfamiliar with its ecosystem. With Orsom Technology, we streamline the deployment process, delivering solutions faster without compromising quality.
- Enhanced Features Beyond Default Capabilities
- Out-of-the-box Amazon Connect is powerful, but Orsom takes it to the next level. We offer:
- Custom-built platform integrations for enhanced customer self-service.
- Advanced tools to increase agent efficiency.
- Secure integrations for payment gateways and PCI compliance.
- These enhancements go far beyond the standard setup achievable by most in-house teams.
- Out-of-the-box Amazon Connect is powerful, but Orsom takes it to the next level. We offer:
- Cost Efficiency and Predictability
- While building in-house may seem cost-effective, it often incurs hidden expenses such as training, prolonged development timelines, and ongoing maintenance. Orsom expertise ensures cost predictability and minimizes the risk of costly mistakes.
- Focus on Core Business Goals
- Free up your internal IT team to focus on core business initiatives while we handle the intricacies of Amazon Connect deployment, customization, and optimization.
- Ongoing Support and Innovation
- The contact center landscape evolves rapidly. Orsom provides proactive support, continuous upgrades, and access to the latest innovations, keeping your system at the cutting edge without requiring additional in-house expertise.
- Proven Track Record
- With a history of successful Amazon Connect implementations, we’ve delivered measurable results for clients in various industries. Our solutions consistently improve customer satisfaction, streamline operations, and deliver tangible ROI.
By choosing Orsom Technology, you gain a trusted partner dedicated to maximizing the potential of Amazon Connect for your business and increasing the returns on your investment. We bring the experience, tools, and the innovative mindset needed to create a contact centre that surpasses expectations.