Transform Your Customer Experience with Amazon Connect and Orsom Technology
At Orsom Technology, we specialise in delivering innovative, customer-centric contact centre solutions designed to streamline operations, and optimise customer experiences. With over 20 years of expertise spanning legacy systems to cutting-edge cloud platforms and small business to global corporate scale businesses, we offer comprehensive services tailored to meet the unique needs of your organisation
Partnering with Orsom Technology means gaining a trusted experts with significant industry experience, cutting-edge technical capabilities, and a commitment to delivering high-value contact centre solutions that enhance efficiency, customer experience, and long-term business success.
Amazon Connect
We are proud to specialise in Amazon Connect, leveraging extensive experience with this robust platform since its inception. Our team designs, deploys, and manages Amazon Connect solutions that empower your business with seamless and scalable cloud-based contact centre capabilities.
Cloud and On-Premises Solutions
In addition to Amazon Connect, Orsom Technology provides comprehensive support for a wide range of other cloud-based and on-premises contact centre platforms. We understand that every organisation has unique requirements, and we are equipped to implement, integrate, and enhance solutions from various providers.
Whether you’re transitioning to a hybrid model, upgrading an existing platform, or building a bespoke contact centre system, our experts ensure a smooth and effective implementation process. Our services include:
- Customisation and Integration: Tailored solutions to bridge functionality gaps and integrate platforms with your business processes.
- On-Premises System Support: Expertise in managing and optimising legacy PSTN PBX and other on-premises solutions.
- Cloud Migration and Hybrid Models: Assisting organisations in transitioning to modern platforms while maintaining operational continuity.
- Vendor-Agnostic Consultancy: Independent advice to help you choose the best platform for your business needs.
End-to-End Contact Centre Services
Orsom Technology, we provide a holistic, end-to-end approach to contact centre solutions, ensuring that every aspect of your customer engagement strategy is optimised for efficiency, reliability, and scalability. Our services cover the entire contact centre lifecycle
From initial design and deployment to ongoing management, enhancements, and long-term operational support. Here are some of the other contact centre service we provide:
- Contact Centre Design and Engineering
- Deployment and User Migration
- Support and Maintenance
- Customer Journey Optimisation
Customised Solutions
We understand that every business has unique requirements, which is why we offer tailored contact centre solutions designed to fit your specific needs. Our expert team develops bespoke features, integrations, and enhancements to ensure your contact centre aligns with your operational goals, customer expectations, and industry standards. Whether you need:
- Custom IVR development
- AI-powered chatbots
- Workforce optimisation tools
- Custom softphone applications
- Real-time analytics dashboards
- Seamless third-party system integrations
We provide innovative solutions that enhance efficiency and customer engagement ensuring your contact centre operates as a cohesive, high-performing unit
Business Migration
Orsom Technology ensures seamless user migrations through meticulous project planning, expertly managed transition strategies, and tailored end-user training programs. We conduct thorough testing, including pilot rollouts and phased deployments, to minimise disruption and ensure a smooth transition with minimal impact on daily operations.
Following migration, we provide proactive, real-time support and monitoring, delivering valuable insights to your management team and agents. Our team remains hands-on, implementing approved system optimisations and maintaining a hyper-vigilant approach to performance monitoring until your new platform is fully embedded in your business-as-usual operations.
Service Continuity
we recognise that business continuity and disaster recovery (BCDR) are critical to maintaining seamless operations and minimising downtime. Our resilient contact centre solutions are designed to ensure your business remains operational even in the face of unexpected disruptions, whether due to system failures, cyber incidents, or natural disasters. We implement redundant architectures, failover mechanisms, and cloud-based resilience strategies to keep your communication channels live and your customer service uninterrupted.
Our disaster recovery planning includes automated backups, real-time monitoring, and rapid recovery protocols, ensuring minimal impact on your business. With a proactive approach, we help you build a robust, future-proof infrastructure that safeguards your operations, protects customer interactions, and ensures your organisation can continue delivering exceptional service no matter the circumstances.